Fifi Capture Studio
What to expect when you book with us — payments, cancellations and rescheduling. See also our full Policies page.
Last updated 24 September 2026
Thank you for choosing us to photograph something that matters to you. These terms clarify where we stand, what you are paying for, what we will deliver, and what happens if plans change. Please read them before you book. If anything is unclear, ask us first: admin@fificapturestudio.com.
In these terms, “we” and “us” mean Fifi Capture Studio. We’re an online-based studio without fixed business premises. Any formal notice under these terms should be sent to admin@fificapturestudio.com. “You” means the person who makes the booking and is responsible for paying for it.
Your booking is confirmed only when we have received your deposit or full payment. Until then, we don’t hold the date, no matter how far along the enquiry is. We allocate dates in the order payments arrive.
The price you see at checkout is the price you pay. It includes your package, any add-ons you selected, and travel where applicable. You won’t need to pay anything further unless you ask us for extra work later.
Some bookings cannot be completed online: events over 200 guests, anything more than 100 miles from Cambridge, destinations outside the UK, and event types not listed on our booking form. These come to us as enquiries, and we will quote you individually.
Deposit. For most bookings, you may pay a 25% deposit, with the balance due later. The deposit is non-refundable. It covers holding your date and turning away other work, a cost we incur the moment we accept your booking and cannot recover afterwards. That 25% is non-refundable whether you pay it as a deposit or pay in full up front.
When the deposit is not available. The full amount is payable at the time of booking if your package is under £500, or your event is fewer than 45 days away. In both cases, you won’t need to pay anything further.
Balance. Your balance is due 30 days before your event. We will email you before then. You can pay it at any time before the deadline through your client portal, and you don’t need to wait for a reminder.
Paying in instalments. If you would like to spread the balance, you can make part-payments through your portal at any time before the deadline. The smallest part-payment is £50, or 10% of your outstanding balance if that is more. We cannot accept a payment that would leave less than that amount owing; please settle the balance in full.
We would much rather hear from you than chase you. If money is tight, or something has happened, tell us, and we will do what we reasonably can; an agreed arrangement stops all of the below.
If we hear nothing, this is what happens:
| 37 days before | A reminder that your balance is due in a week. |
| 30 days before | Your balance is due today. We send your invoice. |
| 21 days before | Final notice. If we do not receive your balance, or hear from you to agree to an arrangement, within the next seven days, we may release your date. |
| 14 days before | We release your date, and your booking is cancelled. The cancellation terms in section 5 apply. |
We stop at 14 days because that is realistically the last point at which someone else could book the date. Holding it longer would cost us both the booking and the replacement.
If a booking is cancelled for non-payment, we will keep what you have already paid, in line with section 5. We will not pursue you for the remainder.
Plans change. You may move your booking once at no charge if you tell us more than 60 days before your event, subject to our availability on the new date. Your deposit and any payments move with you.
Your new date restarts the payment timetable: the balance falls due 30 days before the new date.
If we are not available on the date you want, you may choose another available date or treat the booking as cancelled under section 5. Later changes, or a second change, are treated as a cancellation and rebooking.
Cancellations must be sent to us in writing, by email. The charge depends on how much notice you give:
| 90 days or more | You lose the deposit only. |
| 60–89 days | 50% of your total. |
| 30–59 days | 75% of your total. |
| Fewer than 30 days | 100% of your total, as this is when your balance falls due. |
A minimum charge applies of the greater of 25% of your total or £95. We deduct payment processing fees from any refund, as we do not recover them.
Rebooking your date. If you cancel, we will do what we reasonably can to rebook your date. If we take a booking for that date that we would not otherwise have been able to accept, we will reduce your cancellation charge by the fee we receive for it, less any reasonable costs of finding it (no more than £50). This will never reduce the charge below the minimum above. Where this applies, any refund is paid within 14 days after your original date.
We pay any refund due to the card or account the payment came from within 14 days.
Your right to cancel online bookings. Because we are booked to provide services on a specific date, the usual 14-day cooling-off period for online purchases does not apply to your booking. This is a recognised exception under consumer law for date-specific leisure services. The cancellation terms above apply instead.
If we cannot attend, you will receive a full refund, including your deposit, and we will do everything we reasonably can to find you a replacement photographer of comparable standard.
If illness, accident, equipment failure or circumstances beyond our control prevent us from attending, or reduce what we can capture, our liability is limited to a refund of what you have paid, in proportion to what was not delivered.
Travel is included in Cambridge and within 20 miles. Beyond that, we charge £40 for 20–50 miles and £120 for 50–100 miles, added on the booking form before you pay. Over 100 miles, or outside the UK, we quote individually rather than take a booking online.
If a venue charges for parking or access, we pass that cost on to you at cost.
Your booked time starts at the agreed time, not when everyone is ready. Please let us know in advance of anything that affects access, venue rules, permits, restricted areas, or a coordinator we should liaise with.
If you would like us to stay longer on the day, we will do so where we can, charged at our standard hourly rate and payable within seven days.
Some venues restrict where photographers may stand, and some ceremonies do not permit photography at all. We will always work within those rules and cannot be responsible for images we were not permitted to take.
We reserve the right to stop work and leave if anyone at your event behaves abusively or threateningly towards us, or if we are asked to work somewhere genuinely unsafe. In that situation, no refund is due.
When you get them. We will have your edited images ready within:
| 2 weeks | Mini sessions and short portrait shoots |
| 3 weeks | Half-day and full-day portrait, graduation, engagement and birthday shoots |
| 6 weeks | Wedding photography |
| 8 weeks | Any package including videography |
Between May and September, this may take up to two weeks longer. For weddings, we will send you a small preview within 72 hours.
Your gallery. We deliver your images through a private online gallery, available for 30 days from the day we send it. Please download everything you want within that time and keep your own copy. The gallery is a delivery method, not permanent storage.
Rights. We retain copyright in the images. You get full personal-use rights: print them, share them, send them to family, put them wherever you like in a personal capacity. Commercial use, resale, or supplying them to a business, publication or supplier needs our written permission first.
Our portfolio. We may use a small selection of your images in our portfolio, on our website and on social media. If you would rather we did not, tell us at any time, before or after, and we will not. You do not need to give a reason. Where a booking includes photographs of a child, see our Safeguarding Policy and Child Photo Consent for how this applies.
We collect only what we need to photograph your event and take payment. See our Privacy Policy for the full details of what we hold, why, and how to ask us to correct or delete it.
Please tell us as soon as possible, and we will do our best to fix it. Most things are fixable if we hear about them early.
We must provide our services with reasonable care and skill, and nothing in these terms limits that, or our liability for death or personal injury caused by our negligence, or for fraud. Your legal rights as a consumer are unaffected.
Beyond that, our total liability for any booking is limited to the amount you paid. We are not liable for indirect losses, the cost of an event itself, travel, or arrangements made around it.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Preserving your precious moments with creativity and professionalism, making them timeless.
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