Fifi Capture Studio
What to expect when you book with us — payments, cancellations and rescheduling. See also our full Policies page.
Thank you for choosing us to photograph something that matters to you. These terms exist so that we both know where we stand — what you are paying for, what we will deliver, and what happens if plans change. Please read them before you book. If anything is unclear, ask us first: hello@fificapturestudio.com.
In these terms, “we” and “us” mean Fifi Capture Studio. We’re an online-based studio without a fixed business premises — any formal notice under these terms should be sent to hello@fificapturestudio.com. “You” means the person who makes the booking and is responsible for paying for it.
Your booking is confirmed when we have received your deposit or full payment, and not before. Until then the date is not held, however far the enquiry has progressed. Dates are allocated in the order payments arrive.
The price you see at checkout is the price you pay. It includes your package, any add-ons you selected, and travel where applicable. There is nothing further to pay unless you ask us for extra work later.
Some bookings cannot be completed online — events over 200 guests, anything more than 100 miles from Cambridge, destinations outside the UK, and event types not listed on our booking form. These come to us as enquiries and we will quote you individually.
Deposit. For most bookings you may pay a deposit of 25% of your total, with the balance due later. The deposit is non-refundable. It covers holding your date and turning away other work for it — a cost we incur the moment we accept your booking, and cannot recover afterwards. That 25% is non-refundable whether you pay it as a deposit or pay in full up front.
When the deposit is not available. The full amount is payable at the time of booking if your package is under £500, or your event is fewer than 45 days away. In both cases there is nothing further to pay afterwards.
Balance. Your balance is due 30 days before your event. We will email you before then. You can pay it at any point before the deadline through your client portal, and you do not need to wait for a reminder.
Paying in instalments. If you would like to spread the balance, you can make part-payments through your portal at any time before the deadline. The smallest part-payment is £50, or 10% of your outstanding balance if that is more. We cannot accept a payment that would leave less than that amount owing — at that point please settle the balance in full.
We would much rather hear from you than chase you. If money is difficult, or something has happened, tell us — we will do what we reasonably can, and an agreed arrangement stops all of the below.
If we hear nothing, this is what happens:
| 37 days before | A reminder that your balance is due in a week. |
|---|---|
| 30 days before | Your balance is due today. We send your invoice. |
| 21 days before | Final notice. If we do not receive your balance, or hear from you to agree an arrangement, within the next seven days, we may release your date. |
| 14 days before | Your date is released and your booking is cancelled. The cancellation terms in section 5 apply. |
We stop at 14 days because that is realistically the last point at which someone else could book the date. Holding it longer would cost us the booking and the replacement both.
If a booking is cancelled for non-payment we will keep what you have already paid, in line with section 5. We will not pursue you for the remainder.
Plans change. You may move your booking once at no charge if you tell us more than 60 days before your event, subject to our availability on the new date. Your deposit and any payments move with you.
Your new date restarts the payment timetable: the balance falls due 30 days before the new date.
If we are not available on the date you want, you may choose another available date or treat the booking as cancelled under section 5. Later changes, or a second change, are treated as a cancellation and rebooking.
Cancellations must be sent to us in writing, by email. The charge depends on how much notice you give:
| 90 days or more | You lose the deposit only. |
|---|---|
| 60–89 days | 50% of your total. |
| 30–59 days | 75% of your total. |
| Fewer than 30 days | 100% of your total, as this is the point your balance falls due. |
A minimum charge applies of the greater of 25% of your total or £95. Payment processing fees are deducted from any refund, as we do not recover them.
Any refund due is paid to the card or account the payment came from, within 14 days.
Your right to cancel online bookings. Because we are booked to provide services on a specific date, the usual 14-day cooling-off period for online purchases does not apply to your booking. This is a recognised exception under consumer law for date-specific leisure services. The cancellation terms above apply instead.
In the unlikely event we cannot attend, you receive a full refund including your deposit, and we will do everything we reasonably can to find you a replacement photographer of comparable standard.
If illness, accident, equipment failure or circumstances beyond our control prevent us attending, or reduce what we can capture, our liability is limited to a refund of what you have paid, in proportion to what was not delivered.
Travel is included in Cambridge and within 20 miles. Beyond that we charge £40 for 20–50 miles and £120 for 50–100 miles, added on the booking form before you pay. Over 100 miles, or outside the UK, we quote individually rather than take a booking online.
Where a venue charges for parking or access, that cost is passed on to you at cost.
Your booked time starts at the agreed time, not when everyone is ready. Please let us know in advance of anything that affects access — venue rules, permits, restricted areas, or a coordinator we should liaise with.
If you would like us to stay longer on the day we will do so where we can, charged at our standard hourly rate and payable within seven days.
Some venues restrict where photographers may stand, and some ceremonies do not permit photography at all. We will always work within those rules, and cannot be responsible for images we were not permitted to take.
We reserve the right to stop work and leave if anyone at your event behaves abusively or threateningly towards us, or if we are asked to work somewhere genuinely unsafe. In that situation no refund is due.
When you get them. We will have your edited images ready within:
| 2 weeks | Mini sessions and short portrait shoots |
|---|---|
| 3 weeks | Half-day and full-day portrait, graduation, engagement and birthday shoots |
| 6 weeks | Wedding photography |
| 8 weeks | Any package including videography |
Between May and September this may take up to two weeks longer. For weddings we will send you a small preview within 72 hours.
Your gallery. Your images are delivered through a private online gallery, available for 30 days from the day we send it. Please download everything you want within that time and keep your own copy — the gallery is a delivery method, not permanent storage.
Rights. Copyright in the images remains with us. You get full personal-use rights: print them, share them, send them to family, put them wherever you like in a personal capacity. Commercial use, resale, or supplying them to a business, publication or supplier needs our written permission first.
Our portfolio. We may use a small selection of your images in our portfolio, on our website and on social media. If you would rather we did not, tell us — at any time, before or after — and we will not. You do not need to give a reason. Where a booking includes photographs of a child, see our Safeguarding Policy and Child Photo Consent for how this applies.
We collect only what we need to photograph your event and take payment for it. See our Privacy Policy for the full detail of what we hold, why, and how to ask us to correct or delete it.
Please tell us as soon as possible and we will do our best to put it right. Most things are fixable if we hear about them early.
We must provide our services with reasonable care and skill, and nothing in these terms limits that, or our liability for death or personal injury caused by our negligence, or for fraud. Your legal rights as a consumer are unaffected.
Beyond that, our total liability for any booking is limited to the amount you paid for it. We are not liable for indirect losses — the cost of an event itself, travel, or arrangements made around it.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Preserving your precious moments with creativity and professionalism, making them timeless.
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