Frequently Asked Questions

Choose your service and package on our Book Now page, or compare every package side by side first on Compare Packages. Your booking is confirmed once we've received your deposit or full payment — not before, so your date isn't held while you're still deciding.

For most bookings you can pay a 25% deposit and settle the rest later. That deposit is non-refundable, as it covers holding your date and turning away other enquiries for it. If your package is under £500, or your event is fewer than 45 days away, the full amount is payable at booking — with nothing further to pay afterwards.

Your balance is due 30 days before your event, and we'll email you an invoice ahead of that. You can pay any time before the deadline through your client portal — no need to wait for a reminder.

Yes — you can make part-payments through your client portal at any time before your balance deadline. The smallest part-payment is £50, or 10% of what you owe, whichever is more.

Talk to us first — if something's come up, we'll do what we reasonably can. If we don't hear anything, we send a reminder 7 days before your balance is due, a final notice at 21 days before your event, and your date is released 14 days before your event if payment still hasn't arrived or been arranged.

Yes, once at no charge, as long as you tell us more than 60 days before your event and we're available on the new date. Your deposit and any payments already made move with you, and the balance deadline resets to 30 days before the new date.

The charge depends on notice given: 90 days or more, you lose your deposit only; 60–89 days, 50% of your total; 30–59 days, 75%; under 30 days, 100%, since that's when your balance falls due. A minimum charge of the greater of 25% or £95 always applies, and payment processing fees are deducted from any refund. Full detail is in our booking terms.

No — because your booking is for a specific date, the usual 14-day cooling-off period for online purchases doesn't apply. This is a recognised exception for date-specific services under consumer law, and our standard cancellation terms apply instead.

In the unlikely event we can't attend, you get a full refund including your deposit, and we'll do everything we reasonably can to find you a replacement photographer of comparable standard.

Travel is included within Cambridge and 20 miles around it. Beyond that, it's £40 for 20–50 miles and £120 for 50–100 miles, added automatically when you book online. Over 100 miles, or outside the UK, we quote individually rather than take an instant online booking — just send us an enquiry.

Any parking or access cost your venue charges is passed on to you at cost — we don't mark it up.

Yes — please let us know about anything that affects access, such as venue rules, permits, restricted areas, or a coordinator we should liaise with. Some venues restrict where photographers may stand, and some ceremonies don't permit photography at all; we'll always work within those rules.

Where we can, yes — extra time on the day is charged at our standard hourly rate and invoiced afterwards, payable within seven days.

2 weeks	Mini sessions and short portrait shoots
3 weeks	Half-day and full-day portrait, graduation, engagement and birthday shoots
6 weeks	Wedding photography
8 weeks	Any package including videography

Between May and September this may take up to two weeks longer. For weddings, we send a small preview within 72 hours.

Through a private online gallery, available for 30 days from the day we send it — please download everything within that time and keep your own copy, as the gallery is a delivery method rather than permanent storage. We can usually re-open a gallery afterwards for a small fee.

No — we deliver edited images only. The number you receive is set by your package, and choosing which images to deliver and how they're edited is our professional judgement.

Yes — you have full personal-use rights to print, share and display your images however you like personally. Copyright stays with us, so commercial use, resale, or supplying them to a business or publication needs our written permission first.

We may use a small selection in our portfolio, on our website, or on social media. If you'd rather we didn't, just tell us at any time — before or after your session — and we won't, no reason needed.

Yes — your card details are handled entirely by Stripe and PayPal and never reach us or our website directly.

We collect only what's needed to photograph your event and take payment: your name, contact details, event details and payment record. We don't sell it or share it beyond our payment providers, and we keep it for 2 years after your event. You can ask us for a copy of what we hold, or ask us to correct or delete it, any time by emailing hello@fificapturestudio.com. See our full policies page for the complete privacy policy.